Refund policy

Returning unwanted items

We provide you with 14 days from the date of receipt of your item to submit a returns request via our email info@mintymarket.co.uk If the items is undamaged and within its original packaging in resalable condition the item can be returned as 'unwanted' within 14 days from the day you receive the item.

We reserve the right to refuse returns should we suspect that the returns policy is being misused. Should we notice frequent or excessive returns requests from the same customer, or same household, we reserve the right to withdraw our returns policy. We are not obliged to accept all returns and in placing an order with us you understand that fair use applies to our returns policy and each case will be assessed considering previous account and household activity.

Faulty or damaged items

Please inspect your order upon reception. In the unlikely event that you receive faulty or damaged item you must inform us via our email info@mintymarket.co.uk within 14 days of receiving the item so that we can offer a suitable resolution.

Returns costs

You are responsible for the postage costs when returning any unwanted items, in addition to ensuring the item reaches us in the same condition it was received in.
We have the right to decline a refund should the item not satisfy these requirements.

Refunds

Refunds will not be processed until the item has been returned to us in suitable condition. If approved, you will receive a refund to your original payment method within 10 business days. Please remember that it may take time for your bank or credit card provider to process your refund, and this is outside of our control.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.